What do you do when performing 'Talking out of Position'?

What do you do when performing 'Talking out of Position'?

• A. At the end of the shift, you provide feedback and appreciation for the crew members work
• B. At the start of the shift, you assign tasks
• C. During shift, you criticize all errors
• D. At the end of shift, you file performance reviews

Answer: (A)

Giving feedback and appreciation at the end of the shift to crew members is the approach being tested. This timing lets you discuss performance calmly, recognize what went well, and guide improvements while energy is fresh but not during the rush. It reinforces positive behavior and keeps morale high. Other options miss the coaching focus: starting the shift with task assignment is about planning, not feedback; criticizing during the shift disrupts service and can erode confidence; filing formal performance reviews is a separate HR task, not the everyday practice of talking with the team about performance.

Giving feedback and appreciation at the end of the shift to crew members is the approach being tested. This timing lets you discuss performance calmly, recognize what went well, and guide improvements while energy is fresh but not during the rush. It reinforces positive behavior and keeps morale high. Other options miss the coaching focus: starting the shift with task assignment is about planning, not feedback; criticizing during the shift disrupts service and can erode confidence; filing formal performance reviews is a separate HR task, not the everyday practice of talking with the team about performance.